فصلنامه فرایند مدیریت و توسعه
سال بیست و ششم شماره 3 (پیاپی 85، پاییز 1392)

Today’s world witnesses the constructively influential role of cooperatives in the socioeconomic areas، especially in the societies that enjoy more structurally organized cooperatives. Given the fact that there exists a direct relationship between cooperative’s economic performance and its success or failure، it would prove critical and logical to formulate a model to monitor the performance of the cooperative body. This paper tries to measure the relative efficiency of 26 cooperatives in Yazd province، Iran during 2010 by means of the “Integrated Model of Balanced Scorecard” (BSC) and “Data Envelopment Analysis” (DEA). Accordingly، BSC was taken as a tool to design performance evaluation criteria، while DEA was meant to apply performance evaluation as well as ranking. It should be added that DEA-Solver software was employed for cooperatives’ efficiency assessment. The results of the study demonstrated that out of 26 cooperatives، evaluated by CCR deterministic model، 19 cooperatives in the first model، 18 cooperatives in the second model، and finally، 9 more in the third one were deemed efficient. Cooperative number 26 was introduced as the first in the ranking while cooperative number 17 was the last one. The two models studied in this paper were later combined so as to discern and pinpoint the performance evaluation criteria with the ulterior aim of minimizing the flaws of either one as well as augmenting the mutual support of both to meet the target in the study.

among the individual characteristics, leadership strategies and incentives as well as employee retention tendency on the basis of an explanatory model through analyzing the factors of participation, job satisfaction and staff turnover rate. The research utilizes descriptive- correlation method to study its statistical population, i.e. whole employees of Shiraz Welfare Department. The researchers used stratified simple random sampling method to select 125 out of 240 employees as research samples. Data collection tools included multifactor leadership questionnaire, employees’ turnover and participation questionnaire, and researcher-made job-salary-benefits satisfaction scale. The data collection tools underwent validity and reliability verification tests before being distributed among the sample employees. The gathered data were later analyzed by means of SPSS-16 and LISREL- 8.54 statistical computer applications; meanwhile, Multivariate Regression, Pearson Correlation coefficient as well as model fitting were employed to analyze the data as well. The findings showed that employees’ individual characteristics have no significant relationship with employee retention tendency. Yet, they indicated that there was significant relationship between employees’ individual characteristics and their perception of leadership strategies and incentives. However, a significant relationship was explored between leadership strategies and employee retention tendency. Moreover, a significant relationship was found between leadership incentives and employees’ job satisfaction. And last, but not the least, leadership strategies and incentives have significant mediatory role in relationship between employees’ individual characteristics and their tendency to retain.

Looming establishment of competitive environment on the globe imposes serious competitive challenges on domestic industries in a way that it affects their business trends or even their survival. Seemingly, starting and choosing niche markets can be effective solution to retain and grow the market share, and consequently gain success in competitive environments. Meanwhile, due to high competition in the food industry in Iran, this article tries to identify effective factors on diagnosing niche markets in this business line. Therefore, the related literature was reviewed before devising a specific conceptual model for the research. Confirmatory factor analysis was taken to test the research conceptual model in the context of the research population, leading to the confirmation of the model. According to confirmatory factor analysis, the triple components of the conceptual model in identifying niche markets in Iranian sweet and chocolate line of food industry are priority-wise: 1. core competency of the enterprise, 2. macro environment, 3. characteristics of food industry.

Nowadays, the level of individual access to social capital and the status of the individual within various social networks define how much s/he enjoys the quality of ideal life. Accordingly, this study tries to examine the relationship between social capital and quality of life among retirees. Primarily, such a relationship was studied in a survey-type research. Therefore, Lipad Elderly Quality of Life Questionnaire was used for this descriptive-analytical research. A number of 228 retirees of the University of Tabriz were selected as samples through random sampling method. Data analysis was made using SPSS statistical software in addition to the application of Pearson correlation test and linear regression. The research findings showed a significant positive relationship between social capital and the quality of life among the retirees. In the men time, the regression analysis demonstrated that the dimensions of social capital, i.e. social cohesion, social participation and social trust, could explain 32% of the variance in the quality of life (dependent variable). Consequently, social capital and its components are good predictors for the quality of life among University of Tabriz retirees

Increasing work and organizational pressures cause a stressful situation and burnout among human resources. The objective of this research is to investigate the role of personality traits in burnout formation. Research methodology includes both descriptive and correlation analysis based on structural equations modeling. Research population consists of 186 employees of the National Iranian Refining and Distribution Company out of whom 111 ones were selected, using simple random sampling method based on Morgan formula. Main tool of gathering data was questionnaire. Research results indicate that personality dimensions such as agreeableness, extraversion and openness to experience have a negative and meaningful relationship with burnout; whereas neuroticismhasapositiveandmeaningfulrelationshipwithburnout. Finally, consciousness didn’t have a meaningful relationship with burnout.

This study tries to research strategically analyze the ethical behavior of employees in hotel industry is in Tehran. Previous studies hold that distributive justice and procedural justice assert strategic and positive effects on employees’ job satisfaction through their ethical behavior. The statistical population of the study is the reception-desk employees of three, four and five-star hotels in Tehran. A number of 196 people were selected as research samples by means of Simple Random Sampling method. Spearman Test and Path Analysis were employed in order to test the proposed model. The results showed that the ethical behavior of employees enjoy a strategic and constructive role in improving the relationship between organizational justice and job satisfaction. Thus, it is advisable that the hotel management take steps to increase employees’ perception of the distributive and procedural justice in order to stimulate ethical behavior and ultimately enhance their employee’s job satisfaction. This research may help hotels management in terms of promoting the ethical behavior of their employees to the benefit of all stakeholders of hotel industry.

This research paper tries to predict organizational learning factor on the basis of organizational socialization among the employees of the University of Urmia. A sample of 200 employees was randomly selected according to their work place faculty, in a stratified way proportionate to volume of each faculty. Two questionnaires were made for data collection, namely: “organizational socialization questionnaire” based on Taormina model and “organizational learning questionnaire” based on Nife model. The reliability of both questionnaires was measured, through using alpha-Cronbach coefficient in a pilot study of 30 people. The reliability for organizational socialization questionnaire was α=0/921, while that of organizational learning questionnaire stood α=0/877. The data were analyzed based on the research hypotheses through MANOVA analysis technique and multiple Regressions. The results indicated that training, mutual understanding and coworker support have positive and significant role in predicting shared vision, organizational learning culture, team-working, team-learning, knowledge sharing and system thinking.

Complicacy, variety and ever-increasing changes, assumed as outstandingly evident organizational environment features, impose a situation where inconsiderate attitude or carelessness could end in loss of competitiveness or even survival among rivals. Today, organizations have come to the point that nothing, but knowledge and innovation could make them desirably successful in a competitive world. Accordingly, this research pursues the goal of explaining how corporate performance is boosted through knowledge management and innovation in the manufacturing companies that enjoy research and development (R&D) units in Guilan province. Methodologically speaking, the paper is a descriptive-analytical research emphatically based on correlation. Research population includes all R&D units-owning manufacturing companies in Guilan, totaling 57 companies. The researchers used simple probability sampling for collecting data to select 39 companies out of whole. A questionnaire was designed to collect the related data whose validity and reliability were tested. Descriptive-inferential statistics was employed by the help of SPSS-19 and Visual PLS- 1.04 applications in order to analyze the data. The findings showed through path analysis that there were meaningful relations between knowledge management capability and innovation value of speed from one side, and between innovation value of speed and company’s performance.

, Study Type: Research | Subject: Special | Received: 2014/11/19 - Accepted: 2014/11/19 - Published: 2014/11/19 Article abstract: This article tries to study the relationship between “quality of work life” and “job satisfaction” among the employees of the area 3 local branches of Bank Melat in Tehran. As far as the purpose is concerned, this study is an applicable research while from the research methodology point of view, it is descriptive survey. Statistical population of the research covers of all the 670 employees of the area 3 local branches of Bank Melat in Tehran in 2010. A number of 162 employees were selected as samples of the study through stratified-random sampling. Data-collecting tools were questionnaires made based on Walton’s quality of work life (QWL) model and Minnesota Satisfaction Questionnaire (MSQ). They were tested and later retested to check the reliability of both questionnaires. It was revealed the reliability of the questionnaire based on QWL was r=0.82, while that of MSQ enjoyed r=0.88. Spearman regression technique was employed to analyze and interpret the data. The results of the study indicated that there was a significant relationship between quality of work life and job satisfaction among employees of the area 3 local branches of Bank Melat in Tehran. It is to be noted that the criteria in the quality of work life were sufficient and fair payment, rule of law in the organization, developing human capacities, solidarity and social cohesion, social dependence on work life, general life aspects, access to promotion and job security, and finally safe and healthy working environment.